You can check the hotel’s availability online at www.hotel-luna.eu and send a request if you wish.
You can also contact the Booking Centre by phone on +39 0431 430144, by e-mail at hotel@etgroup.info or by fax on +39 0431 439311.

To confirm the quote, we ask for a deposit of 20% of the total, which can be paid by bank transfer or online payment. As soon as we receive the payment, we will send you a confirmation by e-mail or post. If you book our non-refundable rate, payment of the full amount will be required using the methods mentioned above.

• Cancellation up to 21 days before arrival: the deposit can be converted into a voucher for a booking within the current year or, at the latest, the following year.
• From 20 days before arrival to no-show: the deposit is forfeited
• Early departures: payment of the full amount, less any meals not taken

If you book our non-refundable rate, please note that the amount paid will not be refunded.

All rooms in the hotel are non-smoking. Smoking is permitted on the room balcony or in the designated outdoor areas of the hotel.

We always do our best to meet our Guests’ requests, so we will be happy to note all your requests. However, we cannot guarantee them, either in writing or verbally.

Pool loungers cannot be booked.

Front-row beach umbrellas cannot be booked.

You can contact the Booking Centre (tel. +39 0431 430144 email hotel@etgroup.info), and we will then ask you to pay the requested amount. As soon as we receive the payment, we will send you the voucher by e-mail or post: we therefore recommend contacting us in good time, as the voucher is not issued at the same time as payment.

We accept all types of payment: credit card, debit card, cheque, EC Karte, cash.

When you book the Soft All Inclusive service, a welcome cocktail and a small gift on arrival are also included, as well as all the services provided by the hotel.

• Breakfast: 7.30-9.30
• Lunch: 12.30-13.30
• Coffee break: 16.00-17.00
• Dinner: 19.00-20.30

Smart casual attire is required. Beachwear and flip-flops are not permitted.

In the restaurant, meals are usually served as a buffet. At the Management’s discretion, table service may be offered during low-occupancy periods.

The hotel kitchen is equipped to meet all our Guests’ needs. You can mention your dietary requirements when booking.

The following drinks are included with meals: water, soft drinks on tap, local white and red wine on tap. It also includes a coffee break from 16.00 to 17.00 by the pool, with pastries, a variety of teas and herbal teas, American coffee and fresh fruit.

Yes, you can buy one at reception for 40.00 euros.

You can ask the kitchen or the restaurant to warm up baby food or prepare light soups.

When you book the Soft All Inclusive service, a welcome cocktail and a small gift on arrival are also included, as well as all the services provided by the hotel.

The following drinks are included with meals: water, soft drinks on tap, local white and red wine on tap. It also includes a coffee break from 16.00 to 17.00 by the pool, with pastries, a variety of teas and herbal teas, American coffee and fresh fruit.

• Check-in: from 16.00
• Check-out: by 10.00

If you arrive in the morning and your room is already ready, you can check in and go straight to your room. Otherwise, you can park your car and wait by the pool, on the beach or at the bar.

Please arrange the times with reception; they are granted subject to room availability.

The hotel is about 80 metres from the beach. The town centre and the shopping street are about 100 metres from the hotel.

On request, the hotel and the booking centre can arrange taxi transfers.
This service is subject to a charge. Simply let us know your arrival date, the airport or station, the time and your flight or train number. The transfer driver will wait for you at the arrivals exit and take you directly to the hotel.

The hotel has a free, unattended, partly covered car park. As there is not enough space for all cars, some will be parked in partner parking spaces along the road near the hotel. Parking spaces cannot be booked.

The hotel has paid charging points available to guests.

They are provided free of charge, but only subject to availability.

Certainly, on request and free of charge.

Pets are not allowed in the hotel.

Certainly, free of charge and subject to availability.

It is guaranteed from mid-May to mid-September (except Saturdays) at the nearby Aparthotel Imperial, about 100 metres from Hotel Luna.

Yes, it is free: simply connect to the hotel’s Wi-Fi network and log in with your personal e-mail address.

Yes, the hotel’s partner beach area is located directly opposite the hotel.

The beach service includes one umbrella with two sun loungers per room

You will find pool towels in your room.

There is no gym at Hotel Luna.

You can request this service; the hotel uses an external laundry. The service is subject to a charge.

The rooms equipped for disabled guests are Classic Plus rooms. The bathroom has a raised toilet seat and grab bars, and a level-access shower.

The pool has a ladder. Unfortunately, we do not have a hoist or a ramp.

Through the hotel or the booking centre. The hotel will provide you with the Green Fee voucher: as we have an agreement with the Golf Club, you will receive a discount on the Green Fee.

The hotel is about 80 metres from the beach. The town centre and the shopping street are about 100 metres from the hotel.

Yes, the hotel’s partner beach area is located directly opposite the hotel.

The beach service includes one umbrella with two sun loungers per room

You will find pool towels in your room.

The nearest train station is in Latisana, about 20 km from Bibione, from where you can reach the hotel by bus or taxi. The nearest airports are Treviso – A. Canova (80 km) and Venice – Marco Polo (90km).
Details on how to reach us: https://www.hotel-luna.eu/it/dovesiamo.html

On request, the hotel and the booking centre can arrange taxi transfers.
This service is subject to a charge. Simply let us know your arrival date, the airport or station, the time and your flight or train number. The transfer driver will wait for you at the arrivals exit and take you directly to the hotel.

It is guaranteed from mid-May to mid-September (except Saturdays) at the nearby Aparthotel Imperial, about 100 metres from Hotel Luna.

It is about 400 metres away.

You can book treatments and massages by calling +39 0431 441200 or by asking directly at the hotel reception. Please remember that you will always receive a 10% discount on all treatments on the SPA Bibione Thermae menu, on admission to the thermal park and the wellness area, on all paid therapies and on the purchase of SPA Bibione Thermae branded products.